Objective: 

Our First Call team is responsible for making the first impression when answering all incoming calls after hours. First Call is expected to perform a variety of scheduling duties and provide excellent customer service.   

Primary Responsibilities: 

• Respond to calls with excellent customer service.  

• Assist Care Professionals with all questions that may arise.  

• Assist Clients with all questions that may arise.  

• Problem solve Client and Care Professional issues.  

• Update proper shift notes as needed. 

• Log and document all calls in report.  

• Complete all Missed Clock In’s with proper documentation.  

• Complete all Missed Clock Out’s with proper documentation.  

• Gather accurate information for Service Inquiries and report to back up.  

• Fill open shifts as needed.  

• Attend quarterly meetings set up by Lead Service Coordinator.  

• Communicate effectively with back up during shift.  

• Keep clients informed of schedule changes. 

• Maintain good standing with Care Professional policies.  

• Adhere to all company policies and procedures.  

• Perform any and all other duties deemed necessary.  

Compensation: 

• Weekdays 5pm-8am $45.00 

• Weekend 8am-5pm $125.00 

• Weekend 5pm-8am $75.00 

• Holiday rate of time and half